Responsive recruiter

Benefits:

Disability Insurance Benefit
Life Insurance Benefit
Medical Stipend
Bonus based on performance
Company parties
Free uniforms
Opportunity for advancement
Training & development
Employee discounts
Paid time off
Profit sharing
Wellness resources

Job Title: Customer Relations Representative

Job Summary:
As a Customer Relations Representative, you will work closely with clients to provide essential support that strengthens customer relationships and enhances overall satisfaction. Your duties will encompass various facets of customer service and engagement to ensure efficient operations and exceptional service delivery.

Primary Responsibilities:

Assist clients with inquiries, providing accurate information, addressing concerns, and routing requests to the appropriate department when necessary.
Collaborate with team members to identify client needs and generate leads through research and outreach efforts.
Prepare and deliver presentations and proposals, emphasizing the benefits and features of the products/services provided.
Maintain and update client databases to ensure all client information remains accurate and up to date.
Follow up with clients to ensure their satisfaction, address any post-sale inquiries, and provide ongoing support.
Generate customer service reports, analyze data, monitor performance metrics, identify trends, and propose enhancements.
Stay informed on industry trends, products/services, and competitor activities, offering insights and recommendations to improve the customer experience.
Collaborate with team members to facilitate a smooth and efficient workflow.
Manage confidential information with care and adhere to professional ethics.

Qualifications:

A high school diploma or equivalent is required; a bachelor’s degree in business, finance, management, or a related field is preferred.
Experience in customer service and management, particularly in the insurance industry, is beneficial.
Strong communication and interpersonal skills to effectively engage clients and cultivate relationships.
Proficient problem-solving and negotiation abilities to resolve issues and achieve customer satisfaction.
Solid computer skills, including familiarity with customer relationship management (CRM) systems.
Self-motivated, goal-driven, and capable of working independently as well as collaboratively within a team.

Note: This job description outlines the primary duties and qualifications typically associated with the Customer Relations Representative position in this agency. Actual responsibilities may vary based on the specific needs of the company or customer service team.

Compensación: $22.00 - $26.00 per hour

Are You Driven & Ambitious?

We are a very busy office and are looking for our next great team member. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at A'lan Edmonson - State Farm Agent!

About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, y Renters Insurance.
Our office is located in Kent, WA.
I have been a State Farm agent since 2017.
We have 20 years of combined insurance experience in our office.
Our agency has received awards including: Legion of Honor

Apply now and let us put you on the path to success.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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